Guest Post: Maintaining Your Warranty


By Greg Hartman, Director of Sales for Tiger Claw

 
“Don’t do that or you will void your warranty”.

A phrase everyone has heard at one time or another. However, in most cases that statement and others about voiding your warranty are false. While it is a fact that not changing your oil at certain intervals will probably limit any manufacturer responsibility to repair engine damage, not changing your engine oil will not void your vehicle’s paint warranty. Having your engine oil changed somewhere other than a dealer will not void your engine warranty provided it is done correctly and timely with the correct specification products.  Not using Ford brand oil on your new Ford will not affect your warranty.

At one time some manufacturers, in an effort to guide maintenance business back to themselves, were promoting the idea that in order to maintain a warranty you must use their products and services. In 1975 this practice was put to an end by the Federal Trade Commission in the Magnuson-Moss Warranty Act. The Magnusson-Moss Warranty Act states that three things are prohibited in a warranty:

  1. Implied warranties
  2. Tie-in sales
  3. Deceptive warranty terms

“Generally, tie-in sales provisions are notallowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty.” 
– Magnuson-Moss Warranty Act*

Just as the Magnuson-Moss Act protects you from warranty abuses by automobile manufacturers, the law protects you from abuses by any manufacturer providing a warranty. The manufacturer of your circular saw cannot say they are not going to warranty your failed saw because you used an Irwin saw blade. The manufacturer of your pneumatic nailer cannot say they will not warranty your broken nailer because you connected it to a different brand compressor. It is the same with decking. A decking manufacturer cannot say they arenot going to warranty failed deck boards because you used the wrong brand screw, nail or fastener.

Example:
Illegal Warranty Statements:

  1. “Installations using hidden fasteners not branded byXYZ company are not warranted.”
  2. “Use of hidden fasteners other than those branded orapproved by XYZ company are not covered by the XYZcompany warranty. For best results and full warrantycoverage, only use XYZ company branded fasteners or fasteners approved on our website.”

Most composite and PVC decking manufacturers have their own brand of fasteners available. If those fasteners suit your needs, use them. You may want to use other manufacturer’s fasteners because they are a better fit for you due to:

  • Availability
  • Price
  • Ease of use
  • Labor savings
  • Type of material
  • Warranty
  • Tool compatibility
  • Use the fastener you want that is appropriatefor the board being used.

Don’t worry about the board warranty being affected. The board manufacturer will warranty the board if there is a problem just as the fastener manufacturer will warranty the fastener.

Tiger Claw Stainless Steel Hidden Deck Fasteners are warranted for 25 years.

* Visit the Federal Trade Commision website (www.ftd.gov) for more information on the Magnuson-Moss Warranty Act.

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